Frequently Asked Questions

New-Gen Biotics® is the innovator of the world’s strongest environmental probiotic air, surface and object purification systems. Pioneering a way to apply probiotics into the environment and using their natural intelligence to bring balance to indoor living and workplaces.

Conventional purification and cleaning methods indiscriminately kill all bacteria – harmful and beneficial alike, causing an imbalanced, sterile environment in which pathogens have the capacity to mutate into resilient superbugs and dominate the environment. This type of biocide application actually leaves an ecological void that is an invitation to harmful bacteria to come back in and occupy that space.

This is why many doctors tell us to not use anti-microbial soaps that kill the good bacteria with the bad.

Alternatively, New-Gen Biotics Environmental Probiotics compete for and deplete the food resources that allergens, pathogens and mold require in order to multiply and propagate, reducing their presence and help in the elimination and prevention of noxious odors due to microbial contamination.

Probiotics are naturally occurring organisms found in nature and within your body and are defined as beneficial bacteria that within your body contribute to a person’s overall well being by controlling up to 80% of our immune system. A diverse microflora of bacteria within one’s intestinal system is critical to a healthy immune system. They are commonly found in foods such as yogurts, fermented vegetables and are consumed daily as dietary supplements.

New-Gen Biotics patented technology repetitively releases microscopic sized Environmental Probiotics known as Bacillus Ferment. Billions of micron-sized probiotics form a protective layer of microflora which coat and shield surfaces and objects, resulting in a healthy microbiome.

New-Gen Biotics Environmental Probiotics also deplete the resources that allergens, pathogens and mold thrive on creating an environment that is abundant in good bacteria and minimizes the pathogens resulting in an environment where your immune system is not overwhelmed by contact with pathogenic organisms.

New-Gen Biotics (probiotics blend) have undergone and passed all the required safety tests in complete accordance with EPA standards at our labs and at certified 3rd party GLP (Good Laboratory Practice) labs. Due to their naturally occurring biological nature, all New-Gen Biotics products are safe for human, pet and animal contact. They are also environmentally friendly, 100% natural and organic and biodegradable. See our Perfect Pet line of Probiotics that will help your pets be healthier.

Probiotics should be stored at room temperature and direct sunlight is to be avoided.

The probiotic mist that is dispersed by the NG 5000 is microscopic so you cannot normally see it. When the dispersion is activated you should feel and hear the high pressure pump cycling.

A UV light purification system may destroy some of the probiotics that get drawn into the UV light as it kills everything…. good bacteria and bad. Most probiotics will land on indoor surfaces and won’t be affected by the UV light purifier. In order to get the most out of your New-Gen Biotics purifier, DO NOT position it near the UV light purification system.

It does not mean it is not working; the light on the digital display of the NG-5000 goes off to conserve energy.

Your NG-5000 has been factory preset for the refill to last 6 months. The holding bottle has a capacity to add the environmental probiotics for up to 12 months.

If you are enrolled in the auto-ship program of environmental probiotics refill, we will notify you of the shipment of your new refill.

The NG 5000 can be opened with the key provided to expose the holding bottle. Unscrew the holding bottle from the machine. Rinse out with warm water and refill the bottle with the probiotic refill by pouring into the holding bottle. Don’t grab the pick-up straw with a bare hand but use an alcohol wipe to prevent contamination of the probiotics while re-inserting the suction straw. Then screw the bottle back into the machine and lock the cabinet door.

You can contact directly your distributor or you can order them directly from our website via email.

Your NG-5000® is warrantied to be free from defects in manufacturing for a period of one year or lifetime if you are enrolled on the auto refill program. To be eligible for a return/refund or an exchange, you must contact us to receive a Return Merchandise Authorization (RMA) form.

To obtain an RMA form please call Customer Care or email, which will start the process of returning your NG-5000 device directly to New-Gen Biotics, LLC to receive a replacement unit or exchange. Ensure the item is in the same condition as received, in original packaging, with all accessory parts. You will be responsible for paying return shipping costs. Return shipping costs are non-refundable.

With proper care the NG-5000 will last for many years of use. And if you are active on the Auto-ship refill program your NG 5000 is warranted for life.

The proprietary strains of probiotics that comprise our environmental probiotics are naturally occurring and are sourced from the soil and from plants and then cultured in an ISO 9001 certified laboratory located in the USA to ensure they are of the highest purity and safety.

Depending on the severity of the pathogenic infestation of the indoor environment, individuals begin to experience the positive effects of a rebalanced indoor environment in approximately three to five weeks.

We recommend placing the NG-5000 in your HVAC as that will circulate through the home in the air ducts. You may also place the NG-5000 in any room in the home because the probiotics will eventually circulate through the entire home. Do not place it near an open window as the incoming air can be filled with pathogens (e.g. pollen) negating the “safe zone” you are creating in the home.

If you are battling odors or a pet dander allergy, you should place the unit near the area the odor is emanating from or where the pets are located.

Our 1-year Limited warranty begins from the date of the original purchase and covers any defective product. If repair is not practical, New-Gen Biotics will replace the defective product with a fully warranted, factory-reconditioned product of the same or similar functionality. The warranty does not cover damage caused by misuse or when used other than as intended. It does not cover loss or damage to removable parts.

New-Gen Biotics’s Environmental Probiotics are a proprietary blend of multiple strains of naturally occurring probiotics (found in the soil and on plants) that are cultured under ISO 9001 certified laboratory conditions and then suspended in water. They convert to the spore (hibernation) form when deprived of air and nutrients. Once diffused into the air they settle on surfaces and penetrate objects where they germinate into living organisms and begin to consume organic allergens and the food sources required by pathogenic bacteria.

Conventional air cleaners either filter contaminants from passing air (limited by the volume of air they can handle) or use “scorched earth” kill technologies (UV, PECO, ozone) that kill everything they come in contact with. The biggest limitation of these systems is they treat only the air.

To have clean air, you also need clean surfaces and objects. Contaminants on surfaces or within objects can become airborne through simple movement (e.g. hand across a table, footstep on carpet). NG 5000 purifies air, surfaces and objects within an indoor environment by suppressing bad bacteria growth and replacing them with New-Gen Biotics Environmental probiotics that reset and repopulate the indoor environment to mimic the outdoors where contaminants are naturally limited.

Many conventional cleaning methods, especially antimicrobial and antibacterial cleaners, kill ~99% of microbes on a surface—but because trillions exist, many survive. The survivors tend to be resistant or “superbugs” that then proliferate in the “wasteland” created by the biocide. Bacterial counts can double every ~20 minutes, so a single resistant organism left behind can multiply exponentially.

New-Gen Biotics repopulate the environment with probiotics that consume the food sources that all bacteria require, thus resetting the indoor ecology to be healthier for our bodies.

New-Gen Biotics offers solutions for resetting and rebalancing any size indoor environmental space using probiotics. They provide all-natural, organic, chemical-free solutions to create healthier indoor living and work spaces.

Applications include:

• Offices (to reduce contaminant transfer from commonly touched objects)

• Hospitality (to maintain cleaner environments in guest rooms)

• Schools and Daycare (to reduce allergens and infection transmission)

• Marine Industry / Yachts (to reduce musty odor and “sick yacht syndrome”)

• Nursing Homes / Assisted Living (to combat facility acquired infections)

• Gyms / Health Clubs (to reduce pathogen sharing in shared spaces and equipment)

For commercial product inquiries, contact New-Gen Biotics for custom solutions, travel sprays, or “on the go” options.

Biofilm is a protective matrix / housing in which large colonies of microbes are embedded. It’s not just a place to hide dirt, viruses, pathogens and other contaminants, but it’s a slimy matrix that is one of the key weapons microorganisms use to evade the immune system, antibiotics, and other threats.

A disinfectant by definition destroys bacteria. New~Gen Biotics provides the benefits that disinfectants provide, plus additional protection lasting over three days.

For typical day-to-day cleaning, you can use New-Gen Biotics products. However, for specialized medical circumstances requiring complete sterilization, a disinfectant can be used first, allowed to dry, and then the area can be treated with New-Gen Biotics for prolonged protection.